Website & marketplace
Landing pages, discovery and the public marketplace.
Operational
Live service status
Everything is running normally.
Current availability of the services customers and sellers use across 8Kommerce.
All systems operational
Seller dashboard
Products, stock, customers, orders and business tools.
Operational
Storefronts
Seller shops, product pages and public catalogues.
Operational
Orders & checkout
Cart, delivery choices, order creation and checkout.
Operational
Payment processing
Payment verification and settlement workflows.
Operational
SMS notifications
Queued OTP and order notification workflows.
Operational
What each service covers
A quick guide to what may be affected when a component reports a problem.
Orders and checkout
Includes carts, delivery or pickup choices, order creation and checkout. If confirmation is delayed, avoid submitting the same payment twice.
Payment processing
Includes payment verification and settlement workflows. A successful payment may occasionally take a moment to appear on an order.
SMS notifications
Includes login codes and order updates. A delayed SMS does not automatically mean your account, order or payment has failed.
Stores and seller tools
Includes seller storefronts, products, stock, customer records, reporting and the business dashboard.
Service questions
What to do when something is delayed or temporarily unavailable.
My payment succeeded but my order still says pending. What should I do?
Wait a few minutes and check the order tracker again. Payment confirmation can arrive shortly after the payment itself. Do not make a second payment unless the first attempt is confirmed as failed.
Why have I not received my OTP or order SMS?
Network delivery can be delayed. Confirm that the phone number is correct, wait for the resend timer, then request one new code. Only the newest code should be used.
Are my existing orders safe during an outage?
A temporary page or notification outage does not delete an order. Once service returns, use the order tracker to confirm the latest recorded stage before taking another action.
What does degraded performance mean?
The service is available, but some actions may be slower or intermittently unavailable. The status will return to operational after checks confirm normal service.
Why can one seller's storefront be unavailable?
The seller may have paused the store or a specific product, or the wider storefront service may be experiencing a problem. Check this page to distinguish a platform incident from store availability.
What happens during scheduled maintenance?
We may temporarily limit selected actions while applying an update. Any active notice above will explain what is affected and when the next update is expected.
Still experiencing a problem?
Check your order first, or return to 8Kommerce and try the action again after a few minutes.
Technical check details
Application · Operational
0.0 ms
Database · Operational
689.5 ms
Cache · Operational
184.9 ms
Queue · Operational
0.4 ms